Privacy Policy

Privacy Policy

Market Value Solutions Group LLC Effective Date: March 28, 2026 Governing Law: State of Wyoming

  1. INTRODUCTION

Market Value Solutions Group LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.marketvaluesolutionsgroup.com or interact with us in connection with our real estate acquisition services.

  1. INFORMATION WE COLLECT

Personal Information: Name, phone number, email address, mailing address, and property address when voluntarily provided through our website forms, phone calls, or other communications.

Property Information: Details about properties you own or are inquiring about, including address, condition, ownership status, and financial information related to the property.

Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

Communications Data: Records of your communications with us, including call recordings (where permitted by law), SMS message content you exchange with us, and email correspondence.

Consent Records: Timestamps, IP addresses, consent text versions, your consent and confirmation status (including your YES reply to our double opt-in confirmation), and related metadata (timestamps, delivery status).

  1. HOW WE COLLECT INFORMATION

We collect information through:

Website contact and property inquiry forms Phone calls and voicemails SMS and text message interactions (including keyword opt-in via text) Email communications Publicly available property records and data sources Third-party data providers used for real estate outreach purposes

  1. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Respond to your property inquiries and evaluate real estate opportunities Contact you regarding potential real estate transactions Send appointment confirmations, reminders, and transaction updates Deliver Owner Outreach / Customer Care SMS messages solely about the inquiry you submitted, including acknowledgment, scheduling, and status tied to that inquiry Deliver transactional Account Notification SMS related to active real estate transactions Send follow-up SMS messages after you have provided verbal consent during a phone conversation Comply with legal obligations Improve our website and services Maintain internal do-not-contact lists and honor opt-out requests Document and store SMS consent records for compliance purposes

We do not sell mobile numbers or SMS consent data. We do not send third-party marketing.

  1. SMS COMMUNICATIONS

5.1 Consent to Receive SMS

Market Value Solutions Group LLC may send SMS text messages to individuals who provide express consent through one of the following methods:

Method 1 — Website Form: By submitting a property inquiry form on our website and checking the SMS consent checkbox, you agree to receive SMS messages from us. The SMS consent checkbox is unchecked by default, is specific and explicit to SMS consent, is not combined with other consents, and is optional — it is not a mandatory field and is not a condition of submitting the form. The consent disclosure displayed next to the checkbox is: “By providing your phone number, you agree to receive SMS property inquiry updates, appointment reminders, document delivery notifications, and transaction updates from Market Value Solutions Group LLC. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.”

Method 2 — Keyword Text-In: By texting a keyword (such as DEAL or TODAY) to (833) 770-9230, you agree to receive SMS messages from us. A confirmation message will be sent upon opt-in.

Method 3 — Verbal Consent During Phone Call: During a live phone conversation with a member of our acquisition team, you may be asked: “May I send you some information via text message?” If you verbally agree, your consent is documented in our CRM system with the date, time, and name of the team member who obtained consent.

Double Opt-In: After providing initial consent through any method above, you will receive a one-time confirmation text message asking you to reply YES to confirm your subscription. You must reply YES before receiving further messages. We do not send messages without this confirmation.

Consent to receive SMS messages is not a condition of purchase or receipt of any services from Market Value Solutions Group LLC.

5.2 Legal Basis for SMS Communications

We rely on your consent for SMS communications. You may withdraw SMS consent at any time by replying STOP to any message. For transactional updates on an active file, we may also rely on contract performance or legitimate interests; those messages require a separate opt-in to our Account Notification program.

5.3 Types of Messages

We operate three SMS communication programs:

Program 1 — Owner Outreach / Customer Care (Mixed): Informational and conversational SMS related to a property inquiry you submit. Messages include inquiry acknowledgments, scheduling coordination, follow-ups to questions you asked, and status updates tied to the specific property you referenced. Sent to individuals who opt in via website form, keyword text-in, or verbal consent during a phone call. No third-party sharing for marketing and no promotional messages are sent under this program. Owner Outreach / Customer Care messages are limited to your specific inquiry and related coordination or status.

Program 2 — Transaction Notifications (Account Notification): Automated transactional notifications related to active real estate transactions, including LOI delivery confirmations, purchase contract notifications, document execution status updates, and transaction milestone alerts. Sent to individuals actively engaged in a real estate transaction who have provided express written consent via our website inquiry form. No marketing or promotional content is sent via this program. Account Notification messages are limited to file- or property-specific transactional status. If your engagement becomes an active transaction, you may separately opt in to our Account Notification program for file-specific status alerts.

Program 3 — Lead Follow-Up (Mixed): Follow-up messages sent after a live phone conversation in which you provided verbal consent to receive text messages. Messages include property discussion follow-ups, appointment reminders, offer details, and document delivery notifications. No third-party sharing for marketing and no promotional messages are sent under this program. Lead Follow-Up messages are limited to follow-ups on topics discussed during a prior phone conversation.

5.4 Message Frequency

Message frequency varies based on activity. Messages are sent as needed and are not sent on a fixed schedule.

5.5 Message and Data Rates

Standard message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.

5.6 Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon receipt of your STOP request, we will send a single confirmation message: “Market Value Solutions Group: You are unsubscribed and will receive no further messages from us.” You will receive no further messages unless you re-subscribe by texting START.

Consent to receive SMS messages is not a condition of purchase or receipt of any services from Market Value Solutions Group LLC.

5.7 Help

Reply HELP to any message for assistance. You will receive: “Market Value Solutions Group: For assistance, visit www.marketvaluesolutionsgroup.com, email office@marketvaluesolutionsgroup.com, or call (833) 770-9230.”

You may also contact us directly at: Email: office@marketvaluesolutionsgroup.com Phone: (833) 770-9230 Website: www.marketvaluesolutionsgroup.com

5.8 No Sharing of SMS Opt-In Data

We will not share your SMS opt-in consent status or your mobile phone number with any third party for purposes unrelated to providing you with our real estate services. We do not sell mobile numbers or SMS consent data under any circumstances. We do not send third-party marketing. We share phone numbers only with vendors necessary to send messages and manage transactions, subject to confidentiality obligations and contractual safeguards.

5.9 Third-Party Messaging Providers

We share your number and message data only with service providers necessary to send and manage SMS (e.g., messaging platforms and carriers). These providers process your phone number and message content solely to deliver the service on our behalf and are bound by contractual safeguards. Our current SMS delivery provider is Telnyx.

5.10 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

5.11 Terms of Service

For our full Terms and Conditions, including detailed SMS and Mobile Messaging terms, visit https://marketvaluesolutionsgroup.com/terms-conditions/.

  1. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: Vendors who assist with SMS delivery, CRM management, telephony services, document processing, or other operational functions, subject to confidentiality agreements and contractual safeguards. Legal Requirements: When required by law, court order, or governmental authority. Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections for your data. With Your Consent: In any other circumstance with your explicit consent.

  1. DO NOT CALL AND OPT-OUT POLICY

We maintain internal do-not-contact lists and honor all opt-out requests promptly. You may request removal from our contact lists at any time by:

Replying STOP to any SMS message Requesting removal verbally during a phone call Emailing office@marketvaluesolutionsgroup.com Calling (833) 770-9230

We comply with the Telephone Consumer Protection Act (TCPA), the FCC’s rules, and applicable state telemarketing laws.

  1. CALL RECORDING

Phone calls with Market Value Solutions Group LLC may be recorded for quality assurance, training, and consent documentation purposes. By continuing a phone call with us, you acknowledge and consent to the recording of that call. This notice satisfies disclosure requirements under applicable state and federal law, including two-party consent states such as California.

  1. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. These measures include encrypted storage of consent records, access controls on our CRM system, and secure API connections for SMS delivery. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. We keep consent records, opt-out records, and message logs for compliance and audit, then delete or anonymize them per our retention schedule. Specific retention periods include:

SMS consent records (opt-in/opt-out timestamps, confirmation YES records, and message logs): Maintained for a minimum of 4 years from the date of consent, as required for TCPA compliance documentation. Call recordings: Retained for up to 2 years unless a longer period is required by law or an active transaction. Property inquiry records: Retained for the duration of any active transaction and for 3 years following completion or termination of discussions. Website usage data: Retained for up to 1 year.

Records are deleted or anonymized at the end of their retention period unless a longer period is required by law. You may request deletion of your data at any time by contacting us (see Section 11).

  1. YOUR RIGHTS

Depending on your state of residence, you may have the right to:

Access the personal information we hold about you Request correction of inaccurate information Request deletion of your information (subject to legal retention requirements) Request limitation of processing of your data Opt out of certain communications, including SMS and phone calls Request a copy of your SMS consent record

To exercise any of these rights, contact us at office@marketvaluesolutionsgroup.com or (833) 770-9230. We will respond to verifiable requests within 30 days.

  1. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

  1. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the updated policy. Continued participation in our SMS programs after notice constitutes acceptance of updated messaging terms.

  1. CONTACT US

Market Value Solutions Group LLC 5830 E 2nd St, Ste 7000 #28455 Casper, Wyoming 82609 Email: office@marketvaluesolutionsgroup.com Phone: (833) 770-9230 Website: www.marketvaluesolutionsgroup.com